1. Introduction and Overview

lyricavion operates under Australian privacy laws and takes your personal information seriously. This policy explains how we collect, use, store, and protect your data when you interact with our valuation techniques educational platform.

We're committed to transparency about our data practices. This document covers all aspects of how your information is handled throughout your journey with lyricavion, from initial website visits through course completion and beyond.

By using our services, you acknowledge that you've read and understood this privacy policy. We encourage you to review it periodically as we may update our practices to reflect changes in technology, law, or our business operations.

2. Information We Collect

Personal Information You Provide

• Name, email address, and phone number during registration
• Professional background and experience level for course customization
• Payment information processed through secure third-party providers
• Course preferences and learning objectives
• Communication preferences and feedback

Automatically Collected Information

When you visit our website or use our platform, we automatically collect certain technical information to improve your experience and ensure security.

• IP address and browser information
• Pages visited and time spent on our platform
• Device type and operating system
• Referring websites and search terms used
• Course progress and completion data

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance. You can control cookie settings through your browser preferences.

3. How We Use Your Information

Your information helps us deliver personalised educational experiences and maintain our platform's quality and security.

We personalise course recommendations based on your stated interests and professional background. This helps ensure you receive relevant content that matches your skill level and career objectives.

4. Information Sharing and Disclosure

We don't sell your personal information to third parties. We may share your data only in these specific circumstances:

Service Providers

We work with trusted third-party providers who help us deliver our services. These include payment processors, email service providers, and hosting companies. All service providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. This includes cooperation with law enforcement when legally obligated.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

• SSL encryption for all data transmission
• Secure server hosting with regular security updates
• Access controls limiting staff access to necessary information only
• Regular security audits and vulnerability assessments
• Secure backup procedures with encrypted storage

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have several rights regarding your personal information. We're committed to helping you exercise these rights efficiently.

Access and Correction

You can request access to the personal information we hold about you. If you find any inaccuracies, we'll correct them promptly upon verification.

Data Portability

You can request a copy of your personal data in a structured, machine-readable format. This includes your course progress, certificates earned, and profile information.

Deletion Requests

You may request deletion of your personal information, subject to certain legal and contractual obligations. We'll explain any limitations and provide alternative options when full deletion isn't possible.

Marketing Opt-out

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly. This won't affect essential service communications related to your courses.

7. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law.

When retention periods expire, we securely delete or anonymise your personal information. Anonymised data may be retained indefinitely for research and improvement purposes.

8. International Data Transfers

While our primary operations are based in Australia, some of our service providers may process your data overseas. We ensure appropriate safeguards are in place for any international transfers.

Countries where your data might be processed include the United States (for cloud hosting services) and the European Union (for email marketing platforms). All international transfers comply with Australian privacy law requirements and include appropriate contractual protections.

We regularly review our international service providers to ensure they maintain adequate privacy and security standards equivalent to Australian requirements.

9. Children's Privacy

Our services are designed for adult learners and professionals in the finance industry. We don't knowingly collect personal information from individuals under 18 years of age.

If we discover that we've inadvertently collected information from someone under 18, we'll delete it immediately. Parents or guardians who believe their child's information has been collected should contact us promptly.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

When we make significant changes, we'll notify you via email (if you've provided one) and prominently display the changes on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.

11. Cookies and Website Analytics

We use various types of cookies and analytics tools to improve your experience on our platform and understand how our services are used.

Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality like security, network management, and accessibility features.

Performance Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify areas for improvement and optimise user experience.

Functionality Cookies

These cookies remember your preferences and choices to provide a more personalised experience during future visits.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.